[Model Answer QP2023 GS2]E-governance as a critical tool of governance as assured in effectiveness, transparency and accountability in governments. what inadequacies hamper the enhancement of these features?
E-governance, the use of digital technology to streamline and enhance the interaction between citizens and the government, has been hailed as a revolutionary step towards realizing the principles of transparency, accountability, and effectiveness.
India has actively sought to embed e-governance tools in its administrative machinery, as seen through initiatives like ‘Digital India.’
Advantages of E-Governance in India:
1. Increased Transparency: Real-time data accessibility ensures transparency in governmental procedures. For example, the RTI portal allows citizens to file and track RTI applications online.
2. Enhanced Effectiveness: Services like passport issuance, which earlier took months, are now delivered more efficiently through the Passport Seva Portal.
3. Improved Accountability: Platforms like MyGov foster a two-way communication between citizens and the government, ensuring accountability through feedback mechanisms
Inadequacies Hampering Enhancement of E-Governance:
1. Digital Divide: Despite strides made by programs like BharatNet, a significant portion of India’s population, especially in rural areas, remains bereft of internet access. As per TRAI, in 2021, the internet penetration rate in rural India was approximately 38%, much lower than in urban areas.
2. Cybersecurity Concerns: The increasing number of cyberattacks, such as the 2021 incident involving the Juspay data breach, highlight vulnerabilities in digital platforms.
3. Lack of Digital Literacy: Even with access, many lack the skills to utilize e-governance platforms. According to the National Digital Literacy Mission, only a fraction of India’s population is digitally literate.
4. Bureaucratic Resistance: Inherent inertia in the bureaucratic machinery can lead to resistance in adopting digital measures. This can be seen in the slow digitalization of land records across states.
5. Language Barriers: Most e-governance platforms are English-centric, sidelining a significant non-English speaking populace.
6. Infrastructure Issues: Frequent power outages in regions like Uttar Pradesh or Bihar can hamper consistent access to e-governance services.
7. Privacy Concerns: The debate around Aadhaar and potential misuse of personal data highlights the concerns many Indians have about their digital privacy.
Conclusion:
The way forward is not just investing in infrastructure but also ensuring inclusive, secure, and user-friendly platforms that empower every Indian. Periodic reviews, feedback mechanisms, and collaborations with tech experts can aid in refining the e-governance model, making it a true tool for transparent, effective, and accountable governance.
